The entire workforce – desk-based knowledge workers, frontline workers and staff that do both – can use the same platforms to collaborate. This ease of access to the platform needed by frontline workers means the problem of unauthorised apps being used for company communications is mitigated.
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To support this, with Google Workspace Frontline, devices can be provisioned and deprovisioned multiple times inside the same business day.ĭevices can also be easily shared in the workplace – a tablet, for example, can be used by many people throughout the day with full security, simply by signing in and out of their account. One of the unique features of the frontline workforce is that staff are often moving between sites and there can be high levels of staff turnover. It also has easy-to-setup single sign on, meaning once employees are signed on to their device, they’ll be automatically signed into applications, and important ecosystem apps like Docusign, Salesforce, Slack and many more can be auto-provisioned. That means everybody can spend less time onboarding, training and managing, and more time getting things done. It’s instantly familiar to any of the three billion users of Google Workspace who already rely on it in their personal, education and work life every day, and can be accessed on any device with a modern web browser. Google Workspace Frontline edition is designed specifically for frontline workers and includes Google Drive, Gmail, Calendar, Docs, Meet and Chat, while administrators have controls to manage staff devices so data isn’t accidentally lost. ‘The office’ becomes the inside of a web browser rather than the four walls of a building, and the majority of user provisioning work is done on a server rather than a device. The technology issues faced today by frontline workers can be effectively mitigated with cloud-based software. That means whatever device is available to a frontline worker should be approved for use – whether that’s a low-end or flagship smartphone or tablet, for example.
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It shouldn’t require any specific device provisioning of user accounts should be simple and the software familiar to use yet secure, without requiring repetitive logins throughout the day. Providing great technology for frontline workers relies on it being quick and easy to deploy. The Google Workspace vision for frontline workers It also pushes them towards using non-approved applications that provide the ease of messaging other staff that they need, and allows confidential corporate and customer information to leak out onto publicly available systems.Ĭorporate intranets are often targeted largely at office-based workers and this means that frontline workers often have less access to corporate knowledge or the ability to feedback ideas they’re hearing from customers directly to office-based colleagues developing products and services. Providing IT support can be more challenging and company information can feel more uncontrolled.Īs a consequence, issues faced by these workers include not having a personal login (or email address) for the corporate network, which leads to insecure identity sharing and in turn hampers the ability for systems to provide results tailored to the worker’s role or task progress. This is partly because it’s more complicated to deploy ambitious IT systems outside of the controlled environment of an office building. The truth is, there has generally been lower investment in IT innovation for frontline workers than in corporate environments.
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The irony is that virtually all frontline workers already carry a powerful computer in their pocket – their smartphone.īut when it comes to work, they are often limited to using fixed point of sale terminals or desktop computers, running monolithic software that isn’t designed for collaboration or free exchange of ideas and knowledge.